Terms and Conditions

1. Property Access & Team Safety

To deliver our high-standard clean, our team requires reliable access to your property at the scheduled arrival window. Please ensure that gate codes, lockbox combinations, hidden key locations, or alarm instructions are clearly provided before our arrival. If our team cannot securely access the property within 30 minutes of our arrival window, it may result in a locked-out fee or a shortened cleaning session. For the safety of our professionals, we require a safe indoor environment. If there are unrestrained or aggressive pets on the property, or if hazardous conditions exist, our team reserves the right to pause service immediately until conditions are secure.

2. Cancellations & Rescheduling

We completely understand that schedules change, especially with island life. If you need to cancel or reschedule your cleaning window, we kindly request at least 24 hours’ notice before your scheduled appointment. This allows us to re-route our team efficiently. Cancellations made with less than 24 hours’ notice may be subject to a nominal late-cancellation fee to respect our staff’s dedicated booking time.

3. Payments & Invoicing

Payment transparency is incredibly important to us. All commercial and one-off deep/move-out cleans will receive an itemized invoice upon completion. Payment is expected within [Insert preferred terms, e.g., 7 days or upon completion] via secure credit card processing or direct bank transfer. For recurring standard maintenance loops, automatic or card-on-file payment preferences can be securely set up for completely hassle-free billing.

4. Accidental Damage, Liability & Insurance

We treat your beautiful home, luxury holiday bach, or office space with the utmost care, respect, and caution. However, accidents can occasionally happen. In the rare event of accidental breakage or property damage caused directly by our staff, we will notify you immediately. Lotta Eco Cleaning is fully insured with comprehensive public liability protection. Our liability extends exclusively to the repair or replacement of the damaged item up to our policy limits. Please note that we cannot be held liable for damage resulting from pre-existing structural issues, improperly installed fixtures, or fragile wear-and-tear items that were not properly secured prior to our clean.